Privacy Policy

1. Introduction

CostWise Inc. ("CostWise," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud cost optimization platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

Personal information is data that can be used to identify you individually, such as:

Account Information: When you register for an account, we collect your name, email address, company name, job title, and password.
Billing Information: When you subscribe to our paid services, we collect payment information, billing address, and other details necessary for processing payments.
Profile Information: Information you provide in your user profile, such as profile pictures, contact details, and preferences.
Communication Data: Records of your interactions with us, including support tickets, emails, and chat conversations.

2.2 Cloud Environment Data

To provide our cloud cost optimization service, we collect data from your cloud environments:

Configuration Data: Information about your cloud resources, configurations, and settings.
Usage Data: Metrics and logs related to your cloud resource utilization.
Billing Data: Information about your cloud spending, including costs, invoices, and payment history.
Performance Data: Metrics related to the performance of your cloud resources.

2.3 Technical Information

We automatically collect certain technical information when you use our Service:

Device Information: Information about the device you use to access our Service, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Data: Server logs, IP addresses, access times, browser type and language, referring website addresses, and other statistics.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Improve the Service

To create and maintain your account.
To deliver the cloud cost optimization features and services you request.
To analyze your cloud spending and provide recommendations for cost optimization.
To enhance, modify, and improve our Service.

3.2 For Communication and Support

To respond to your inquiries, comments, feedback, or questions.
To send administrative information, such as confirmations, technical notices, updates, and security alerts.
To notify you about changes to our Service.
To provide customer support.

3.3 For Marketing and Analytics

To send promotional materials, newsletters, and other marketing communications (you may opt out of these communications at any time).
To conduct research and analysis to better understand how users access and use our Service.
To monitor and analyze usage patterns, trends, and activities related to our Service.

3.4 For Legal and Safety Purposes

To comply with legal obligations.
To enforce our Terms of Service and other legal agreements.
To protect the rights, property, or safety of CostWise, our users, or others.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 For Business Transfers

If CostWise is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4.3 For Legal Purposes

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your information for improper purposes.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or to de-identify it so that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access, Update, and Correction

You can access, update, and correct inaccuracies in certain personal information in your account settings or by contacting us.

7.2 Data Portability

In some cases, you can request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You can request that we delete your personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Object or Restrict Processing

You can object to or ask us to restrict the processing of your personal information in certain circumstances.

7.5 Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

8. International Data Transfers

CostWise is based in France, and we process and store information on servers located in the European Union. If you are located outside the EU, we may transfer, process, and store your information in countries where data protection laws may be different from those in your country. When we transfer personal information from the EU to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.

9. Children's Privacy

Our Service is not intended for individuals under the age of 16, and we do not knowingly collect personal information from individuals under 16. If we learn that we have collected or received personal information from an individual under 16, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and, where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CostWise Inc.
Email: privacy@costwise.com
Website: www.costwise.com/contact

Data Protection Officer
Email: dpo@costwise.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our EU-based third-party dispute resolution provider (free of charge) at www.costwise-dispute-resolution.eu.

Last Updated: March 4, 2025